Shipping & Returns
Shipping & Returns
Shipping is free. The prices of Products that can be purchased via our Website are those indicated alongside the Products themselves and are inclusive of VAT. The prices are not inclusive of any duties or taxes applicable in the country to which the goods are delivered.
All orders confirmed by L-Originale will be delivered to the delivery address specified when the order is placed.
Products delivery time
Products purchased from L-Originale are delivered throughout Europe within 4 working days from the date on which charge is taken of the order (confirmation of payment).
Delivery is made during office hours on working days. We therefore suggest you enter a telephone number and delivery address where there is always someone able to take charge of the goods during this time (such as your office, the hall porter or a neighbour). The forwarding agent will attempt to deliver twice. If you are absent at the first attempt, you will be contacted by the forwarding agent (usually via email) so as to arrange another date and time slot (morning-afternoon) for the second delivery attempt. Deliveries are not made to PO boxes. Please consult our sales terms for further information. Shipments can also be made “on hold for pickup” to any of the facilities of the selected forwarding agent.
We do not accept claims for missing products (with respect to those effectively billed) or damages unless the shipment has been accepted with reserve.
Right to withdrawal - return conditions
The Customer is entitled to withdraw from the purchase contract, without being obliged to provide an explanation and without any penalty, except for the cases in which right to withdrawal is excluded under point below. In order to exercise this right, the Customer must notify L-Originale within 14 days from the date of receipt of the Products, using the form. If he/she intends to exercise the right to withdrawal before having received the Products, notice of withdrawal may be sent at any time prior to their receipt.
Such notice must be sent by registered letter with return receipt attached, addressed:
To the kind attention of the Customer Care Service
C.so Vittorio Emanuele II 117,
41121 Modena - Italy
Once such notification has been received, the Customer Care Service of L-Originale will open a file
for the purpose of managing the returned Products and will inform the Customer how to return
Right to withdrawal is subject to the following conditions:
a. The right applies to a purchased Product in its entirety. If the Product consists of several components or parts, right to withdrawal cannot be exercised on only a part of the purchased Product.
b. If right to withdrawal is exercised, L-Originale will refund the Customer the full amount of the returned Products within 14 days from the date on which notification of withdrawal was received, without prejudice to the right of L-Originale to suspend payment of the reimbursement until the
Products have actually been received. Reimbursement will be made using the same method of payment used by the Customer, unless he/she has specifically requested a different method. In the case of bank transfers, Customers are obliged to provide information as to the bank to which they wish their reimbursement to be paid (account holder, Bank name and address and IBAN).
c. The Products must be returned in the same box in which they were received.
d. In addition to the cases indicated in the Foreword (non-consumer Customer and/or who requires an invoice), right to withdrawal is excluded in the following cases:
- orders for tailored or clearly customized Products;
- orders of Products which are likely to deteriorate or expire rapidly;
- orders of sealed Products which are not suitable for return owing to reasons of hygiene or health
protection or that have been opened after delivery.
With reference to the above cases where right to withdrawal is excluded, the Customer is aware and agrees that Products that “are likely to deteriorate or expire rapidly” comprise all food Products (including wines, spirits and beverages), since the characteristics and qualities of these types of Products are subject to alteration, also as a result of improper storage. Thus, for reasons of hygiene and for the protection of Customers, right to withdrawal only applies to Products purchased via the Website that may be returned to L-Originale and remarketed without danger to the health of the consumers (e.g. gadgets, kitchen utensils, etc.).
When right to withdrawal is excluded, L-Originale will return the purchased Products to the Customer and charge him/her the shipping costs.
e. Return fees are at the Customer’s charge. L-Originale will refund all payments to the Customer received for the Product or Products for which the said Customer has exercised right of withdrawal within 14 days of the Customer’s notification.